Maintenance & Outages

Maintenance of Tbaytel systems and networks is necessary to ensure Tbaytel delivers quality service to you, our valued customers. We apologize for the inconvenience as we continue to make significant improvements to our network to ensure we are meeting your expectations. We thank you for your patience and understanding, and continued support.

Troubleshooting Tip: If you are experiencing a loss of service outside of a maintenance window; power off the affected Tbaytel equipment, then power it back on after 30 seconds. For step-by-step instructions, visit the Support section and select the affected product.

Maintenance Alert - Connected Home - Thunder Bay - May 21

Please be advised, Tbaytel will be performing maintenance to its Connected Home services on May21 between the hours of 2:00am to 6:00am.  During this maintenance some customers in Thunder Bay and the surrounding region may experience a loss of their Connected Home services with the outage lasting up to 15 minutes. Customers experiencing no service outside the maintenance window are asked to power off their Tbaytel equipment for 30 seconds before powering it back on again.

 

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